Shipping, Returns & Warranty

Shipping

Orders ship within 2 business days.
We ship within the United States.
Shipping cost and delivery estimate are shown at checkout. You'll get a tracking number by email when your order ships.
If your package arrives damaged, email us within 7 days of delivery with photos and we'll make it right.

Every item we sell is pre-owned, and we grade each one carefully before it's listed. See our Condition & Grading Guide.

Return any item within 30 days of delivery for a refund.
Items must come back in the condition they arrived, with everything that was included.
If the item is defective, damaged in shipping, or not as described, we cover return shipping. For any other reason, the buyer pays return shipping.
No restocking fees.
Refunds go to the original payment method within 5 business days after we receive the return. Original shipping charges are refunded only if the return is our error.
To start a return, email support@crownrockenterprises.com with your order number and the reason.

Every console, accessory and game is guaranteed to work for 90 days from delivery.
If it stops working in that time, contact us and we'll repair it, replace it, or refund it if no replacement is available.
The guarantee doesn't cover damage after delivery, misuse, or normal wear.

Have a question about an order? Get in touch and we'll help sort it out.