FAQ

Is everything on the site pre-owned?

Yes, every console, game, and accessory we sell is pre-owned. Each one is tested and assigned a condition grade before it's listed. See our Condition & Grading Guide for details on what each grade means.

Are the consoles tested before they ship?

Yes. Every console is powered on and functionally tested, not just inspected visually, before it's listed for sale.

Do games and consoles come with cables and accessories?

Each listing specifies exactly what's included (cables, Sensor Bar, Nunchuk, manual, etc.). If something isn't mentioned in the listing, assume it isn't included. Not sure about a specific item? Ask us before you order.

Will Wii games work on my console?

Wii games are region-locked. A game will generally work on a console from the same region (e.g. NTSC-U games on a North American Wii). If you're unsure about a specific title or console, reach out and we'll help you check compatibility.

Do you offer any warranty on pre-owned items?

Yes. Every item has a 90-day guarantee. Details on our Shipping, Returns & Warranty page.

What's your return policy?

30-day returns on every item. Details on our Shipping, Returns & Warranty page.

How long does shipping take?

Orders ship within 2 business days, and you'll get a tracking number by email when yours ships. Delivery estimates are shown at checkout. More on our Shipping, Returns & Warranty page.

FAQ